WholesaleWare Support

WSW team members are notified when emails arrive as our internal CRM system automatically generates a trackable ticket. Please submit one email per question/issue in order for this to work more effectively and to better service your requests. You may add pictures or screenshots. Please note that full-screen pictures are best so we can easily see what screen/order/product is in question. Also, if you could proactively give us permission to access your system, per issue, that will speed up our ability to help answer/troubleshoot your inquiry.

 

Our phone line is also staffed Monday through Friday, 7am to 4pm PST (except for major holidays). You may also leave a voicemail at any time - our team is notified of messages quickly as a ticket is automatically created. Lastly, you can text that same phone number for on-the-go questions. 

 

These are our observed holidays:
• New Year’s Day
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year’s Eve

 

 For the holidays that fall on a weekend day, the closest working day (Friday or Monday) would be used for observance.