WholesaleWare Support

WSW team members are notified when emails arrive as our internal CRM system automatically generates a trackable ticket. Please submit one email per question/issue in order for this to work more effectively and to better service your requests. You may add pictures or screenshots. Please note that full-screen pictures are best so we can easily see what screen/order/product is in question. Also, if you could proactively give us permission to access your system, per issue, that will speed up our ability to help answer/troubleshoot your inquiry.

Chat: our online chat is available Monday through Friday, from 7am to 4pm PST (except for major holidays). This works very well for short questions that may not need visuals. The chat feature is accessible from our online Help Center, available at the very bottom of your WholesaleWare menu:

Once logged into that page, you'll notice a chat icon in the bottom right corner:

*Note that this feature requires some setup by WholsaleWare and is based on individual email addresses. If you're not able to access the Help Center, please send an email to help@wholesaleware.com with your email address and we will be happy to send a registration link. 

Our phone line is also staffed Monday through Friday, 7am to 4pm PST (except for major holidays). You may also leave a voicemail at any time - our team is notified of messages quickly as a ticket is automatically created. Lastly, you can text that same phone number for on-the-go questions.